What Is Servant Management? Definition & Examples
Servant management is a management philosophy that prioritizes serving others and fostering their progress. It’s, in that sense, a non-egoistic method to transformational management; the servant chief actually places their workers and group above their very own standing and ego wants.
Service management goals to fulfill the wants of self, others, and methods in moral and prosocial methods. It rests on management competence, character, and care (Shek et al., 2023).
Servant leaders actively hearken to, empathize with, and search to empower their group members. They purpose to create an atmosphere the place belief, collaboration, and private improvement are the utmost priorities.
Servant management emphasizes morality and integrity and seeks to help emotional, relational, and moral progress in followers. These leaders are dedicated to investing in private relationships with workers. They search to extend belief, loyalty, and dedication.
“Key qualities of servant leaders are humility, making certain followers’ improvement, listening, sharing in decision-making, behaving ethically and selling a way of group. The concept is that when followers’ wants and well-being are prioritized, they’re able to obtain their targets, and this flows upward in order that the chief’s and the organizational targets are met in flip.”
Canavesi & Minelli, 2022, p. 414
Once we consider highly effective servant leaders, Martin Luther King, Mahatma Gandhi, and Nelson Mandela might come to thoughts. All served their communities with large humility, compassion, and dignity.
We might also consider navy personnel who serve within the literal sense, though the navy is after all a extremely hierarchical area, and servant management in civilian organizations is predicated on totally different fashions.
An instance of servant management in motion within the enterprise world is that of Herb Kelleher, the cofounder and former CEO of Southwest Airways. Kelleher prioritized his workers’ wellbeing, believing firmly that completely satisfied workers would result in happy clients and, as a consequence, to enterprise success.
As he put it, “Your workers come first. And when you deal with your workers proper, guess what? Your clients come again, and that makes your shareholders completely satisfied. Begin with workers and the remainder follows from that” (Hyken, 2018, para. 4).
Kelleher created a company tradition that grew to become identified for workers who took themselves calmly, however their jobs critically.
We will additionally recall Agile Scrum masters, whose key operate is solely to serve their groups as successfully as doable. Relying on the scenario at hand, Scrum masters use their smooth expertise to behave as servant leaders, facilitators, coaches, managers, mentors, lecturers, obstacle removers, and alter brokers.
Servant Management Concept by Robert Greenleaf
Robert Ok. Greenleaf is usually thought to be the pioneer of servant management. In 1970, he revealed an essay on the subject, and in 1977, he revealed an influential e-book known as Servant Management: A Journey Into the Nature of Legit Energy and Greatness.
On this e-book, he outlines a complete mannequin that encapsulates the core ideas of servant management. Greenleaf’s (1977) principle emphasizes the next key parts:
Servant leaders hear actively to their group members and search to grasp their views and wishes.
They show empathy by caring deeply in regards to the wellbeing of their workers.
Servant leaders purpose to facilitate each therapeutic and private progress of their group members, at an expert and private degree.
They’re extremely conscious of their influence on others and the world round them.
As an alternative of counting on authority, servant leaders use the artwork of persuasion to information their group members towards shared targets.
They’ve the flexibility to color vivid footage and talk compelling visions of a greater future to their group.
Servant leaders are future oriented and at all times think about the long-term penalties of their selections and actions.
They take duty for the wellbeing of their groups and the wellbeing of their group as a complete.
- Dedication to the expansion of others
Servant leaders are passionately devoted to serving to others develop and attain their full potential.
Greenleaf additionally emphasised that organizations in addition to people might be servant-leaders. He believed that servant-leader-organizations had the potential to vary the world.
In his second main essay, The Establishment as Servant, Greenleaf (as cited in Robert Ok. Greenleaf Heart for Servant Management, n.d., para. 6) wrote:
“That is my thesis: caring for individuals, the extra ready and the much less ready serving one another, is the rock upon which a superb society is constructed. Whereas, till lately, caring was largely individual to individual, now most of it’s mediated by establishments – usually giant, complicated, highly effective, impersonal; not at all times competent; generally corrupt.”
“If a greater society is to be constructed, one that’s extra simply and extra loving, one that gives higher artistic alternative for its folks, then probably the most open course is to boost each the capability to serve and the very efficiency as servant of current main establishments by new regenerative forces working inside them.”